Where Southern Hospitality
Meets the Open Sea
Concord Shore Services
Providing world-class embarkation, transportation, and shore excursions for the cruise industry — with the warmth and spirit of the Crescent City in every interaction.
A Local Partner You Can Trust
Founded in September 2009, Concord Shore Services was established to give the growing cruise line companies a genuine choice in service providers when selecting New Orleans as a Port of Call or Port of Embarkation.
With over 15 years of hospitality leadership experience in New Orleans, we bring the relationships, resources, and that irreplaceable local knowledge to create exceptional cruise experiences for guests from around the world.
From the moment guests step off the ship to the moment they embark, our team delivers the warmth and excellence that only a true New Orleans partner can provide. Laissez les bons temps rouler!
Get In TouchTo deliver unparalleled hospitality and logistical excellence to the cruise industry — rooted in the rich culture and spirit of New Orleans — ensuring every guest's journey begins and ends with a smile.
Our Services
From the terminal to the city streets, we handle every aspect of the cruise experience with care and professionalism.
Seamless, efficient guest check-in and embarkation staffing at the Erato Street Cruise Terminal — ensuring every passenger boards with ease and excitement.
Reliable, comfortable ground transportation connecting guests between airports, hotels, and the cruise terminal — on time, every time.
Curated tours and excursions showcasing the very best of New Orleans and Mobile — from jazz-soaked streets to culinary adventures and historic landmarks.
Dedicated support and coordination for cruise line partners — from logistics planning to on-the-ground operations, we make every port call a success.
Our Port Cities
Proudly serving the cruise industry across two vibrant Gulf Coast destinations.
Ships We Service
Proud to partner with the world's leading cruise lines, delivering exceptional hospitality at every sailing.
Employment Opportunities
Welcome cruise guests, assist with check-in, verify travel documentation, and help passengers navigate the Erato Street cruise terminal with a smile.
🔔 Immediate openings. Our summer team has headed back to school, so we're interviewing and scheduling New Orleans agents right now.
Apply Now →Support Saturday embarkation for Royal Caribbean's Mariner of the Seas in New Orleans — greeting guests, assisting with check-in, verifying travel documentation, and keeping the terminal moving smoothly.
📅 Separate hiring for this sailing. Mariner of the Seas is staffed as its own Saturday crew, so please apply here even if you've already applied for our year-round New Orleans role.
Apply Now →Welcome cruise guests, assist with check-in, verify travel documentation, and help passengers navigate the Alabama Cruise Terminal at the Port of Mobile with a smile.
🚢 Hiring now for an October 2026 start, when Carnival Spirit begins her season out of Mobile.
📅 Going year-round in June 2027, when Carnival Valor relocates from the Port of New Orleans to the Alabama Cruise Terminal in Mobile.
💲 Starting rate: pay for the Mobile location differs from the New Orleans rate. The current Mobile starting rate is confirmed during the application process — or just ask us.
Apply Now →Be Part of Something Special
At Concord Shore Services, our team is the heart of everything we do. We're always looking for passionate, service-minded individuals who love hospitality and take pride in representing the best of New Orleans.
We offer flexible schedules, a welcoming team culture, and the unique opportunity to be the first — and last — impression that cruise guests have of our beloved city.
- Flexible part-time schedules
- Year-round opportunities
- Welcoming, team-oriented culture
- Serving guests from around the world
- Be the face of New Orleans hospitality
Note: A Transportation Worker Identification Credential (TWIC) is required for employment. Not required at time of application.
📧 Questions about employment? Email us directly at jobs@concordshore.com
Let's Work Together
Whether you're a cruise line partner, a guest with questions, or someone looking to join our team — we'd love to hear from you!
Metairie, Louisiana 70002
Your information is kept confidential and will only be used to respond to your inquiry.